Farmers Insurance Group

farmers insurance claim.

because my insurance agent is the best in the world!

I had a claim two years ago for hot tub damage that was denied by farmers agents #1 & #2.

whitney wicke then bought the agency and re-reviewed all my coverage. turns out I was undercovered for some stuff which she fixed.

got me some discounts the other agents missed. and then I brought up the claim that was denied. she confirmed that I did have and was paying for the extra hot tub coverage for that and it might be covered. whitney wicke & ciara gossobrown spent the next 3 weeks looking into this for me.

she re-opened the case with farmers, talked to the adjusters, and eventually got farmers to pay for my hot tub in full 2 years after the original claim. I was shocked!

that is really going above and beyond to help her customers. that is what I call a fantastic agent. she didn't have to do this.

the previous agents certainly did not. she put in the extra time and effort to look out for my family. that is the kind of thing you only see in the insurance commercials. farmers insurance needs to recognize her as an example to other agents on what it really means to be an agent that puts her customers first.

I feel like my family matters, and we are not just another number.

choosing the right insurance company is only half the battle. picking the right agent to have your back in times of need is just as if not more important.

well, I can say I have the best one and I won't be leaving farmers or whitney. they have a customer for life!

whitney wicke

agent of the year

wwicke@***.com

+1 65*-***-****

1000 county rd e #230, shoreview, mn 55126, usa

Charles Castro was drilling me on the date my sewer line broke. I tried my best to remember the first time I had someone come out.Then the second time when I had everything replaced I told him the date, but that wasnt good enough he wanted to know the date when my sewer back up in my basement.

I told him it would happen every so often until there was water down stairs all the time. Then he started getting angry and you could hear it in is voice. Then he said I wasnt covered because only lost personal property or damage to the structure. So why didnt he just tell me from the beginning, only personal property and the structure.instead of drilling me on the dates when there was water down stairs.

This was a personal attack on me, and its amazing how someone could abuse there position of power. I told him he denied me because I was getting upset with the constant drilling on the dates.his manager isnt any better. I dont remember her name or I would tell everyone her name.

She was rude and made it out like he done nothing wrong. She part of the problem letting him get away with his behavior.

I called Farmers 8/29 to cancel my auto and homeowners insurance because Farmers is ridiculous when it comes to how expensive their rates are. My insurance continued to go up every 6 months seems like.

Since my insurance payment is Auto deducted on the 3rd of each month when the clerk asked me when I wanted to end the policy I said on the 3rd. But little did I know that my policies would have renewed on the 1st September. Recently I received a bill for 32.49. I called and asked why I received a bill and the clerk said that my policy ended on the 1st of September but I asked that they cancel it on the 3rd.

Instead of the clerk asking me when I wanted the policy to end I feel that she should have told me when my policy ended and I would have cancelled the insurance on August 29th when I initially called to cancel the insurance. I asked my agent if she could waive that amount due and she said that it was nothing she could do. I just dont believe that. I would not suggest Farmers Insurance to anyone.

They are tricky and I dont trust them. Please DONT use them.

1st off ...exposed to asbestos by a worker cutting into my floor, before testing came back...company referred by farmers ins.

2nd, very lowball money allowed by farmers for rebuild of all water damage... 3rd

farmers not allowing me a sink replacement after workers tore out my 1950s vintage enameled sink and cabinets..

4th farmers expecting me to match upper cabinets with new cabinets...

impossible...real wood with envirotax coating on originals.

5th promised all new 3/4 in oak flooring, tongue and groove, now its partially new and sand 3 other rooms to match.

what's next? we shall see...pic included of one like my old sink...you'll may not love it, but I did Love it.

This is only part of the story, but Im tired. I turned in my inventory by going to the trouble of going to my Amazon, Walmart, Etsy, and other accounts and using the details from my actual orders.

When I got the inventory back, things were missing, descriptions and places of purchase had changed. They recorded that I had 35 hoodies. When I told them I was not comfortable and did not want the money until I had time to look closer at the spreadsheet, I was told I didn't have a choice and that things could be fixed later. I went through the list and found I missed some items and there were some mistakes.

I was directed to create another list of the items that were missed or incorrect. I did this and then was questioned about most of them. My 60in TV was questioned because it wasn't on the TV stand, it was thrown in the front yard by the firefighters. When I got the addendum back, NONE of the items were put on the spreadsheet, that should have been ~$7000.00.

There were a few items put on the list that had already been denied because my friend that was visiting had ended up with ruined clothes, shoes, and phone but since they didn't live there they weren't covered. They have tried their best to make this task as difficult as possible. Going through photos of your burnt up life is stressful enough.

I finally emailed my claims agent, his supervisor, and the CEO. It probably will not help anyone but maybe this review will help someone make a decision on what insurance not to go with!

I unfortunately switched to Farmers to save money on my homeowners' insurance. They gladly took my money but canceled my policy after they sent an inspector out.

It seems like they don’t like PEX pipes - that's the excuse they gave me when I found out that they were canceling my policy. I told them that it was PEX pipe and not rubber. The representative said I could replace all the plumbing (that was installed in 2014), pay them for another home inspection, and if they agreed to reinstate me, I would have to agree to pay a 15 percent deductible instead of the 2 percent that was in the original contract. Don’t walk away from this ignorant company - run extremely fast.

Don't waste your time or money. Oh, by the way, it took 10 weeks to receive my refund!

Because my insurance agent, Lindsey Embree, didnt correct her typing error when she entered my bank account and routing numbers for my policy renewal, both auto and home policies were cancelled without my knowledge for at least a month.

She stated to me that she had been on vacation and her staff didnt correct the error.

Now, 2 years later she has included my lapse of coverage in my claims history report which was her fault.

Also, she made the notation that my policies were cancelled at my request.

Please remove this notation as I never made this request.

Your help is much appreciated.

Ernestine Glenn

313-689-****

13148 W Nogales Dr

SCW, AZ 85375

I have been dealing with farmers insurance since March 24 to cancel a policy. It is now June 5 and every time I call to try to get my refund Im either on the phone for 45 minutes no results or they tell me they sent my money to the corporate office for them to send me a check and that I have to wait for them to open up the email and decide when theyre gonna send me my refund check.

This is unacceptable. Also do not ever deal with Mercer voluntary benefits because they are the ones that started this whole process to try to get the refund and Im now still waiting as of June 5 for a refund it was issued on March 24.