Karin Q
map-marker Los Angeles, California

Money isn't back

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The person said that she would send me an email. Apparently I didn't sign anything for the Auto but I did for the Renter's. I am waiting for an email explaining everything. The check I got was for the auto policy. Karin Zilliacus Qadri
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User's recommendation: Beware of auto dealers!

Anonymous
map-marker Huntington Beach, California

No response from Farmers Claims

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Farmers Insurance Group - No response from Farmers Claims
senior citizen was passenger in vehicle with no insurance. I had high uninsured motorist coverage (over 100k) I was severely injured . . needed operation, had concussion and hearing damage that continues to today. Had back and neck injuries that took over two years to fix. The accident was August, 2017. FARMERS WOULD NOT TALK TO ME TO RESOLVE CASE. HAD TO HIRE A LAWYER. THEY WON'T TALK TO HIM EITHER! They simply refuse to settle my claim! Great customer service here!
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User's recommendation: They want you to pay them. They won't pay you when you are injured even when you are covered

Anonymous

Phone calls

Farmers calls our house everyday to buy insurance. Ive hung up, told them no or would never but it never stops. Im on a do not call list but Farmers could give a *** There is no way Id ever work with a company that cold calls everyday. Scam sham of a so called company. Stick with State Farm or American Family real insurance companys.
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Preferred solution: QUIT CALLING ME!

User's recommendation: Avoid at all cost.

Michael S Dea

Poor Customer Service

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Had a car accident 2 weeks ago. Was rear ended by an uninsured motorist. Still have thousands of dollars of damage to my car and now have what a doctor calls an injury to my eye caused by the accident that will be permanent . Talked to my agent and the claims department and havent had much success. Have had home and car with them for years and thought I would be treated with a little more caring. Time to get some quotes
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User's recommendation: Look elsewhere for your insurance needs

SB C Pdc

Getting discouraged

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Farmers Insurance Group - Getting discouraged
Updated by user May 28, 2020

60,000 in repairs of exploded pipe, then to drain field and septic yand into home, plumbing still clogged. Possible cracks in pipes under pressure.

loss of use.

Me, my daughter, husband and cousin here,,, all other arrangments made ... some hotels closed Covid.

Updated by user May 28, 2020

Exploded Drain pipes. Backed drain field and septic tank.

Backed sewage in home March 12 to ongoing May 27. Hotels closed Covid19. Initially denied any coverage as they say they dropped items,. Unaware and no offers to replace removed insurance until too late.

Hose unlivable.Hotels closed Covid. Farmers closed offices, No home.. others we owe. Huge repairs to do.

Await final answer. Lacks any guidance.

Updated by user May 28, 2020

Await. Denied and liability.

Pressed on.

Office empty Covid19, Wait, Removed my coverage needed,,, No home, Huge mess, Need help. where do I find guidance?

Original review Apr 25, 2020
Over 20 years homeowners insurance. Each claim seems harder.. call.. OK claim number as required. that is it. where do you go from here... house yard explosion, methane, sewage in house. sorry looks like city pipe. Bye. NO city pipes here.. no guidance. Maybe a bear was in the yard. YIKES there is mass communication here. Get with it Farmers.
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Loss:
$60000
Pros:
  • Commercials
  • Nice tv ads
Cons:
  • Adjuster attempting to deny payment
  • Did not give me good answers

Preferred solution: HELP Guidance, what to do next. Homeless

User's recommendation: Fine if you like being left in the dark

Anonymous
map-marker Pittsburg, California

21 DAYS SINCE FLOOD IN MY HOME

WE HAD A FLOOD IN OUR HOME ON OR AROUND JULY 9TH OR 10TH. WE HAVE BEEN WAITING FOR SOME SORT OF AN ESTIMATE OF DAMAGES AND A CLEAR PATH AND PLAN TO RESOLVE OUR SITUATION WE ARE IN AT THIS TIME.

YOU SEE, FOR THE PAST 26 DAYS WE HAVE BEEN WORKING WITH FARMERS INSURANCE AS THEY HAVE BEEN IN CONTROLL OF OUR ACCIDENTAL DIRECT PHYSICAL LOSS AND DAMAGE OF OUR PROPERTY.

AND STILL WE HAVE NO RESOLVE OF DAMAGES. THE CONTRACTOR IS WAITING FOR DOLLAR AMOUNT TO PUT MY HOUSE BACK TOGETHER. ANTHONY CARAVEO IS THE CLAIM ADJUSTER AND IS ARUEMENITIVE AT ALMOST EVERY TURN AND WILL NOT GIVE ANY ANSWERS. I HAVE COPD, DIABETES, HEART PROBLEMS.

AND OTHER HEALTH CONDITIONS THAT ARE VERY ALARMING. AS WELL AS MY WIFE.

WE HAVE A PERSON STAYING WITH US WITH NO VANITY, MEANING, NO SINK. NO RUNNING WATER AND NOTHING FOR TOILETRIES.THEY PULLED OUT THE TOILET NON OPOT FOR DAYS. SUB FLOOR IS EXPOSED.

LAUNDRY ROOM WASHER AND DRYER NOT SET BACK IN POSITION.

WE HAVE HAD FARMERS FOR 30 YEARS AND NEVER HAD A CLAIM. I HAVE HOTEL AND FOOD IN MY CONTRACT AND BECAUSE OF COVID-19, I OPTED NOT TO LEAVE MY HOME...

I COULD HAVE RU UP A BILL FOR APPROXAMENTLY $6000. I HAVE A DOG AND A SICKLY CAT AND A ROOMATE.

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User's recommendation: stay clear!!!!! LOOK AT THE REVIEWS JUST TERRIBLE FOLLOW MY LEAD AND STAY CLEAR

2 comments
Guest

That all capital letter font has got to go ; it is antagonizing to the reader.

Guest
reply icon Replying to comment of Guest-1904399

You gotta love those Farmer's Insurance ads with the bum-bum-bum-dee-dum song. It sounds real good with the bass cranked way up;)

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don l Vdc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richland, Michigan

Harrasment

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farmers keep charging me for a policy i dont have nor pay on
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Cons:
  • Took advantage of my family
  • Crazy people

Preferred solution: leave me alone

User's recommendation: stay away from any farmers agent

Anonymous
map-marker Fullerton, California

No one has correct information

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I have to subpoena a transcript of the recorded statement of the woman who drove into my car. Ive gotten a lot of runaround about where to send the subpoena (for an Orange County, Ca court). Additionally no one can confirm if there is a fee for a transcript. This is especially frustrating because I am Farmers insured and Im running out of time to file the subpoena for the hearing next month after several months of effort to obtain this paperwork.
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User's recommendation: Try to contact headquarters sooner although I haven’t had a reply from headquarters yet either

Guy H Txq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

# farmers insurance don't pay out

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I have full coverage for my car. It was totalled in car accident. They offered me 1500 and want to take my car that still runs. Car is toyota yaris great car. I told them car worth 4000 to buy another one same kind. They refused to pay more so i rejected their offer. Then they call a towing company to pick up my car!!! Trying to bully me into taking their offer. Geico better #farmers unsurance refuses to pay.
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Cons:
  • Low ballers bulleys no payout on full coverage

Preferred solution: Deliver product or service ordered

User's recommendation: Dont get farmers insurance use geico

1 comment
Guest

Good thing you weren't injured. I have almost 20,000 In legitimate medical bills that they wont pay.

I am elderly and disabled, their client ran into me twice at the same red light causing sever whiplash.

because I have a lower back problem the first thing they said was they were never going to give me anything for pain and suffering since I was already in pain, it wasn't like he caused any pain... their words.

William M Vef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Insurance cancelled while on vacation

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My wife and I traveled to Florida for a month, upon our return we had a letter from Farmers which stated our home insurance was cancelled due to non-payment. We arrived home two days past the due date.I called my agent, Make Podpora, and he was unavailable. This was not the first time unavailable during business hours. I contacted Farmers immediately and made the necessary payment. I contacted my mortgage company, and they successfully stopped their effort to place more expensive insurance on my home. My agent could have emailed me! Obviously, we could not see our mail. He had my credit card, and he could have contacted me and sought authorization. He was not keeping tabs of his customers, I now have a new agent who assured me this will not happen.
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Loss:
$60
Cons:
  • Agent unavailable for assistance

Preferred solution: Price reduction

User's recommendation: Make sure your insurance agent maintains regular business hours

Anonymous
map-marker O Fallon, Missouri

They cancelled us

We initially made a claim for a flooded basement after a pipe butted, they only paid us 80 percent of the damage the rest was determined to be by them as less worth. Then we called about two years later about possible roof damage after a storm came through. They said we were canceled due to too many claims, we didnt make a claim only inquired about the roof, they said thats a claim even if they didnt actually pay anything or receive a claim an inquiry counts as a claim.
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User's recommendation: Don’t fall for the trickery little adds on TV most of the claims would not have been paid by your insurance

Anonymous
map-marker Moline, Illinois

Do not give them a dime!

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They took my premiums which started in 2012 at under $700 per year to insure my home in Big Bear Lake, increased the premiums every year to over $1300 this past year, never paid out a claim and just sent me a notice of NON-Renewal. There should be a law against this kind of activity. Farmers you SUCK!
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Reason of review:
Problems with payment
Anonymous
map-marker Matawan, New Jersey

Horrible Customer Service

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Farmers Insurance is a home, auto, and renters’ insurance company that promises to cover every possible home-related disaster. Its commercials often show fictitious homeowners going through odd or downright crazy circumstances like a giant snowball crushing their roof or car.

The homeowners then stand around looking befuddled, wondering if they are covered. An actor playing an insurance agent assures the homeowners they are covered, and viewers are meant to think the problem is solved.

However, Farmers Insurance has continually been guilty of bad faith and engaging in unfair business practices because it benefits them more to take care of investors rather than clients. Examples include,

Denying an insurance claim without full investigation – for example, mere days after receiving it.

Cutting corners on investigations, often called a “one and done” policy. Billed to clients as a way to keep insurance companies from tying up claims in months of negotiations, it often results in sloppy case management.

Encouraging case managers to reduce claim expenses or try to get clients to settle for less money than they should receive.

Additionally, because Farmers is the parent company of several other small insurance companies, it has a vested interest in keeping claim rates low or nonexistent so it can pay the smaller companies’ employees.

Because Farmers parents so many other companies, you may file a claim with one company, such as the Foremost Insurance Group or Farmers Financial Solutions, LLC, but end up being referred to the larger company when trying to claim needed funds. This can take months of negotiations, phone calls, emails, and headaches to sort out.

Over the years, Farmers Insurance has been accused of engaging in bad faith practices in several states. Accusations range from filing one claim but not the other when a husband and wife had two relevant policies to age and gender discrimination. However, the findings of one lawsuit will not guarantee your bad faith claim will be held up in court.

To win a bad faith case, you must collect current, pertinent evidence and know other examples of the practice. Examples of general bad faith include:

Not acknowledging or replying to your claim.

Do not let emails or phone messages sit indefinitely; call or email back. If you are ignored, take note.

Altering policies without notice and attempting to settle claims based on changes you were not made aware of.

Not informing you of arbitration or appeals policies.

Denying your claim without a reasonable explanation

Requesting excessive or irrelevant documentation before agreeing to settle claims.

Intentionally misrepresenting claims to investors or company benefit.

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Reason of review:
Problems with payment
Ashley H Agg
map-marker Greenwood Village, Colorado

Jared Seyl will break any law for a profit. ROI vs Ethics. ROI wins.

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Farmers Insurance Group - Jared Seyl will break any law for a profit. ROI vs Ethics. ROI wins.
Farmers Insurance Group - Jared Seyl will break any law for a profit. ROI vs Ethics. ROI... - Image 2

The industry may be stable the Denver District Headquarters District and District 15 of Farmers Insurance and more importanlt the CEO of the District Jared Seyl will kill for profit. People are irrelovant they just make things easier when they help break all codes of ethics. Jared Seyl and District 15 the Denver District Headquarters of Farmers are an incredibly unstable and hostile work environment. 75% Employee Turnover. In 5 months 6 out of 9 people at the Denver District Headquarters of Farmers Insurance quit, these are NOT sales positions they are District positions to support our Denver Farmers agents and staff. People don't quit jobs they quit managers. Jared Seyl and the Denver District headquarters of Farmers insurance lack of employee retention is directly because of Jared Seyl.... it is probably why there are so many books written on management, to prevent people like Jared Seyl leading others. One of the Denver District Headquarters of Farmers Insurance had worked for another Farmers District for 3 years, moved from St. Louis to Denver for what she thought was to work for “a top district” she lasted less than 5 months. If you are considering working for Jared Seyl and the Denver District Headquarters reach out to ex-employees to learn what the culture is truly like. Do no accept an offer at DDHQ or within the District if you have not done that, they will not tell you the truth.

At minimum ask about PTO and Benefits, there aren’t any. The group policy with Aetna for a single healthy individual costs 25-35 costs $651/month. They already underpay employees by 45% compared to market value. You pay insurance out of pocket, they don’t reimburse you. No PTO for the 1st 6 months (the avg tenure for employees), then 6+ Months 20 hours annually. It’s a sham of a company and District. The claim to care about there people, but it is overly obvious it's not about the people it's about the profit.

I work for the District I am deeply disturbed by some of the things I have seen... What they don't tell you:

•6% of employees who are given offers at the Denver District Headquarters of Farmers actually make it through licensing. You pay $500 for pre-licensing costs. The total out of pocket cost for a $28,000 job and the cost to get licensed is $1,000. Unfortunately, 94% of the time candidates never actually work for an agent and don’t make a single cent. The district aka Jared Seyl just "decided" to double the cost of licensing so they could make a profit on employee failure rates. The $500 goes to the District, they just doubled their profits the pre-licensing cost never changed. Don’t think for a second the Denver District 15 Manager cares about people he only cares about a bottom line and winning awards. The District profits off from your lack of success. THAT IS REVOLTING. It is a win for Jared Seyl and the Denver District 15 of Farmers either way. This is what Multi Level Marketing companies do, this is not where you want to work.

•And just because you pass licensing doesn't mean an agent will hire you. In fact I have seen many candidates pay the $500 just to have wasted it. And because tax laws have changed you can't take it off on your taxes, and they don't give the licensing cost back.

•If you are buying a book of business, costing anywhere from $100,000- $1 Million buyer beware if the District does not see certain numbers they will force that person to sell. I am currently replacing 3 of the 6 NEW agents from last year. Oh and those new agents who put major financial and time investments don't know they are being replaced, that's the best part. If you don't put up big numbers immediately Jared will force you out. Very unstable opportunity.

•They have been sued and are currently being sued for NOT PAYING EMPLOYEES. Want to get paid for your hard work, don’t work here. Just because you earned bonuses and commissions does not mean you will ever receive. They legally owe me $21,400 their employee contract says nothing about “good standing” or after you leave. So the company under labor law has to pay, not actually sure if they will. Not just it applies to everyone For example in the Protege employee contract if you don't hit their numbers they aren't required to pay your commissions. They intentionally set the protege goals high so they can get a loop hole in paying them. These agents don't have that much money. A $28,000 base salary while being the equivalent to minimum wage, is still considered too much for many agents and when you think about 1/2 the commissions go to the agent, if they can keep 100% versus 50% to pay their expenses they absolutely do it.

•Think about it…. If you offer substantially under paid salaries with theoretically high commissions or bonuses. And then magically never pay them they will just make it performance reasons. My team has over performed. And that is incredibly illegal. This is from the Colorado Department of Labor: Commissions are due at the time they are fully earned. At the time the employment relationship is severed, an employer need not pay, immediately, compensation not yet fully earned under a compensation agreement. But the implication is clear that such wages become immediately due at the time they are fully earned (Hofer v. Polly Little Realtors, 1975). Again such Illegal actions. I would not be shocked if this district went under in 3 years due a law suit.

*Note: Note this is from my experience working at the Denver District Headquarters District 15 and how it operates, I am sure many other agents and Districts do pay their Protege's employees properly.

•We only have 2 people in the Protege program, the program has been live for 1 1/2 years, we have lost 90% of our proteges. Top performers leave for brokerages that pay substantially more than we ever will and they can afford to.

•Since 2007 Colorado has had a 45% increase in Minimum Wage Increase. Have increased pay at all, definitely not. The agents can’t afford to keep up with Minimum Wage. You. Will. Make. More. At. Safeway. It’s not a question, it’s a fact. Which is disturbing because many qualified candidates based on their background should be agents. They don’t have the $25,000 in liquid assets so they are automatically put in the protégé program. $28,000 for 12 years of sales and management experience.

•Illegally classify everyone as non-exempt employees because they can’t afford to pay minimum wage. Literally that is so illegal it is ridiculous.

•Benefits None. No PTO for your 1st 6 months. Then 20 hours annually. 5+ Years you get 120 hours annually.

•The District Manager of District 15 loves Micromanagement and profits so expect to be written up regularly….. Why so when he gets a random mood swing (happens at least 3 out of 5 days a week) and either you quit or want to be fired he will be able to use it so you never get unemployment. One of the few tenured employees been with him for 7 years was written up for being 1 day late on releasing monthly news letter to the district. She was sick, I am shocked she even came to work throwing up all day. She was also moving that week. This district manager is cruel and callous even to the most tenured and loyal staff. It is an office run with FEAR constantly.

•Insurance as an industry will always pay in the bottom 25% of industries. Looking to move industries don't choose Farmers, I would not choose insurance personally. However if you are dead set on insurance State Farm has triple the budget and does pay twice as much.

• Looking for Growth this is not that. The District Manager who owns the District 100% there is no growth or moving up if you work here. It is a small company of 9 people. Growth is not an option besides would you want to grow with a District who puts aside morals for a bottom line even if there was growth. As an Agent there is also barely any opportunity for growth other than growing your book of business. They are consolidating districts and consolidating books of business. Good news Denver is not fully saturated; however, you will be an agent if you last past 3 years for the next 20 years.

•Glamour not that, most of these agents probably 1/2 financially struggle. 12 out of 38 Agents are selling in 2018. That tells you enough. Not all agents are selling because they want to, our District Manager loves forcing agents out. They will preach 85% retention that is so false it’s funny. Like I said the moment you walk in, only ½ of what you are told is even close to the truth.

•I genuinely like our agents a lot and feel bad because the district claims to support them, but with so much turn over we can't. We claim to do all recruiting for them, but when you go through 4 District Trainers and 7 District Recruiters in a year it is very difficult to support the agents like they need. Every single agent needs staff, we have offered 65 offers ytd (382% increase from 2017), 4 have completed licensing. Let's hope our new district trainer can get them through licensing.

Trust me don’t apply or work for any opportunity within District 15. Pay is not what is seems. They will do anything to take your money. Like I said I like our agents, if you want to work for an agent apply with them directly. We do have great agents some of them I can go on and on about how amazing they are. There are many agents I truly should be managing the District over our current district manager.

Jared Seyl is the reason Labor Laws exist.

#dddq #denverdistrictheadquartersoffarmersinsurance #farmersinsurancedenver #jaredseyl #Farmersinsurancedistrict15 #DenverFarmersinsurance #FarmersinsuranceDistrictheadquartersdenver #farmersinsuranceco #farmersdon't #laborlawviolator

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Loss:
$21400
Pros:
  • Commercials
Cons:
  • Denver district headquarters of farmers insurance
  • Employee compensation
  • Violation of labor labors
Reason of review:
Work Experience or Job Application

Preferred solution: Let the company propose a solution

1 comment
Guest

I've never seen a longer post on this website ; do you actually expect anyone to read that entire bizarre rambling ? The other side : I don't trust people who like to travel ( you're paying for it ) or attend college functions ( grow up ) and another is not happy with his job and wants to be a teacher so I probably wouldn't fall into bed with these people. Learn to read the small clues ...

Anonymous
map-marker Snohomish, Washington

10 weeks and still waiting...

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Turnoff under kitchen sink blew, leaving kitchen flooded and are in (carpeted) dining room. First contractor I worked with had problems with insurance adjuster/catastrophe claims rep, to the point that he quit me, saying he didn't need that kind of stress. And my 2nd contractor has had similar problems and said they'd quit too, except they know that I've been living in my house without water and lower kitchen cabinets for so many weeks. (adjuster doesn't make herself available, often doesn't return calls, makes no other rep available to receive calls in her (5-day) absences, left off damages in her review of my flood, etc. And my "Agent" is not representing me in as he should. My 20 years with Farmers will END after this (hopefully) is taken care of "soon?". (There's MORE complaint but I'm sick of all this.)
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